Customer Service Officer

Responsibilities:

• Assist and support Customer Service Hotline team to deliver excellent service to our Internal and external customers
• Handle both verbal and written enquiries, requests and complaints from customers through inbound/outbound calls, email, WhatsApp or WeChat tactfully and professionally to align with the corporate image.
• Provide after-sale services to enhance customer satisfaction
• Build and maintain strong relationships with customers
• Handle logistics operations, including but not limited to, order handling, preparing relevant documentation and delivery arrangements, etc.
• Handle ad hoc project and administration works as assigned by Manager

Requirements:

• Higher diploma/ associate degree or above 
• Fresh graduate will also be considered 
• Experience of using “WeChat’ or “WhatsApp” to communicate with customers will be definitely an advantage
• Good communication and interpersonal skills with good telephone manner
• Flexible, proactive, independent and able to work under pressure
• Good command of written and spoken English and Cantonese, Mandarin is definitely an advantage
• Immediate available is highly preferred

The post comes with:

• 5-day working week
• Working hours: 10:30am - 7:30pm (Shift during Mon - Sat)
• Sundays / public holidays off
• Competitive salary
• Medical & dental coverage
• 13th month pay
• Birthday leave
• Staff purchase discount

Interested parties please apply by clicking "APPLY NOW" with expected salary and available date. We offer competitive remuneration package to the right candidate. Note : All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be destroyed within one year. All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.