We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.
- Top tier luxury hotel experience
- Dynamic and vibrant working environment
- Option of MPF or ORSO retirement scheme
Key Accountabilities:
- Oversees, leads, and manages all aspects of Rooms Division, including Front Office, Housekeeping, and Spa & Wellness, in accordance with The Peninsula Service Principles.
- Develops an operational strategy to maximize divisional profitability and champions continuous improvement to enhance organizational quality and ensure guest satisfaction.
- Ensures close coordination with the Sales and Revenue team to optimize revenue opportunities.
- Channels clear and effective communication on departmental goals, motivates, coaches, and guides the team to achieve their key responsibilities.
- Keeps abreast of the latest market trends and explores innovative opportunities to enhance hotel offerings and services.
- Maintains prominence in the Hotel Front of House and establishes guest relations.
General Requirements:
- Minimum of 8 years of relevant working experience in a sizable luxury hotel, with at least 3 years in a similar capacity.
- Good command of spoken and written English; proficiency in Chinese will be an advantage.
- Solid experience in revenue management and excellent business acumen.
- Strong strategic vision, with outstanding analytical and forward-thinking skills.
- Exceptional leadership and communication skills with a proven record of influencing and leading teams.
About The Peninsula Hong Kong
The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.
How to get there?
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