Manager, Operations

With over 45 years industry experience, ONYX Hospitality Group is one of Asia- Pacific's leading hotel management companies that combines the expertise of a truly global executive team with hospitality excellence tor which Asia is renowned. ONYX operates four diverse yet complementary brands - the luxury Saffron, the full-service Amari the select-service OZO and Shama one of Asia's leading names in luxury serviced apartments.

Responsibilities:

• Handling of check in and check out procedures such as meet and greet, payment collection, luggage handling and rooming
• Handling incoming calls, tenant general enquiries, sales enquiries & viewing appointments
• To carry out daily, weekly and monthly operation reports; and overseeing of check in and out documents
• Provide general routine and preventative property maintenance and facilities while as responding to service requests, track maintenance schedules and maintaining service and maintenance reports
• In coordination with Team Leader, Housekeeping handling of room assignments for housekeepers and coordinating with sales
• Ensure the stock level of all goodies, amenities, inventory and cleaning supplies are accurate and aligned with TMS/Product system
• Regular coaching of Front Office Team Members
• Assist supervisors to check room preparations prior to check in and on all administration works whenever necessary
• To oversee planning & schedule on staffs assignment & leave including executives, housekeepers and technicians
• Any other tasks as assigned

Requirement:

• Diploma or higher preferable in hospitality management
• Fluent in spoken and written English, Cantonese and Mandarin
• 5-7 years in customer service/ hospitality experience
• Work experience in Hotels/Serviced Apartments will be an great advantage

We offer attractive salary package, fringe benefits including 5-day work week, annual leave, public holiday for all and prospective career path to the right candidates.

Interested parties please send full resume with current and expected salary:

By email : [via CTgoodjobs Apply Now ]
By fax :
Call us : 3100 8525 / 3100 8522
WhatsApp :  

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.