Night Manager

Asia Standard Hotel Group Ltd owns and operates deluxe hotels under the "Empire" branding. The Group owns five hotels in Hong Kong, which are all conveniently located in shopping districts and close to business convention centres. 

Your Career Empowered, Enriched and Ensured
The hotel group is evolving with times and trends of global customers’ travel needs and expectations and we are always looking for the right talents. At the Empire Hotels, you will be Empowered to be able to fully utilize your skills. Your specialized experience will be Enriched by organized, regular on-the-job trainings, and your professional development and career expressway can be Ensured. Explore the exciting opportunities on offer at the Empire Hotels Group and be a part of our dedicated and professional teams.

Responsibilities:

• Be responsible for the smooth and efficient running of Front Office's and the Hotel's overnight operations
• Ensure a warm, genuine and efficient guests' arrival and departure experience by welcoming guests in-person and being attentive to their needs throughout their stays
• Handle guests’ compliments, comments, observations and complaints in a timely and professional manner
• Assist to increase overall Guest Satisfaction Scores by reviewing operational issues and business flow; supporting the Guest Service team to executive the guest recognition program effectively and ensuring the growth of enrollment
• Keep Front Office colleagues posted on up-to-date information relating to the hotel and hotel group

Requirements:

• Higher Diploma or above in Hospitality or related discipline
• Minimum 5 years of relevant working experience with 2 years at supervisor level
• Previous Front Office experience in management level in hotel of similar capacity is preferred
• Excellent problem solving and interpersonal communication skills, highly motivated and team focused with strong sense of service excellence
• Knowledge of fire/life/health safety procedures
• Familiarize on reports, records, information and guest history
• Good spoken, written and reading ability in English, Cantonese and Mandarin

Fringe Benefits:

• 12 days of Annual Leave
• Statutory Holiday
• Meal Provided
• Medical Insurance
• Marriage Leave/Compassionate Leave
• Paid Sick Leave

We offer an attractive remuneration and excellent career opportunities to the right candidate. Please apply with full resume indicating present/expected salary and availability.

Personal data provided by job applicants will be used strictly for recruitment and selection.