Officer (IT)

Company : Various Operational Units

Job Type : Full Time

Hong Kong

Number of Applicants

:

000+

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Job Description - Officer (IT)

Major Duties :
The appointee(s) would take up duties in one or more of the following areas:
(a)	System Development
(i)	To be responsible for the system design, development and maintenance of web and mobile applications with various tools and technologies;
(ii)	To assist in collecting user requirements, transforming into functional requirements and technical specifications, and support Proof of concept (PoC);
(iii)	To assist in the daily administration, enhancement and support of mission-critical systems; and
(iv)	To liaise with and support users for system implementation, bug fixing, user acceptance test, deployment, training and related documentation.
(b)	Infrastructure Management
(i)	To collaborate with central IT to implement different IT projects and provide operation supports;
(ii)	To oversee and maintain the campus network, IT application systems with servers and network administration of CISCO / H3C / Ruckus network equipment;
(iii)	To provide support on data centre management, operations and monitoring;
(iv)	To manage IT systems and services on Windows / Linux / virtualisation platforms;
(v)	To lead the Technical Support Team to provide IT-related support services for staff and /or students;
(vi)	To liaise with vendors and stakeholders on IT projects to ensure the IT policies & guidelines, and to handle the procurement and inventory control of IT hardware, software and consumables; and
(vii)	To assist and coordinate systems and equipment installation, testing and commissioning.
(c)	User Services
(i)	To provide end-user support on enterprise desktop applications;
(ii)	To liaise with vendors and stakeholders on various issues of enterprise application, knowledge management, anti-virus, and e-learning, e.g., deployment, bug fixing, training, etc. and to handle procurement, maintenance renewal of IT hardware and software and assist tender evaluation of IT related facilities;
(iii)	To oversee system administration and upgrade of IT application and services with Servers on Windows / Linux / VMware platforms;
(iv)	To provide training and consultation on Digital & IT related services to users;
(v)	To perform data mining, conduct data analytics and compile statistical reports;
(vi)	To operate the virtualisation platforms; and
(vii)	To supervise Technicians to provide technical support.
(d)	Digitalisation
(i)	To assist the development, implementation and enhancement of AV System Design, Conference Room Modernisation Project and Smart Campus Project (IoT), ensuring the project meet user needs, meet specifications and industry standards;
(ii)	To assist and coordinate systems and equipment installation, testing and commissioning;
(iii)	To assist on troubleshoot “faulty” systems and equipment problems at sites;
(iv)	To prepare and update administration guide, user manual, equipment list and layout;
(v)	To evaluate and recommend New Technologies for potential implementation to enhance AV system, Conference Room experience and Smart Campus user experience; and
(vi)	To manage vendor relationships ensuring timely delivery of products and services in line with project requirements.
Requirements :
(a)	(i)	A recognised degree in IT or equivalent with at least 2 years’ relevant work experience; OR
(ii)	A recognised higher diploma in IT or equivalent with at least 5 years’ relevant work experience;
(b)	Good knowledge and solid experience in emerging smart technology, EdTech, IOT and Cybersecurity is preferable;
(c)	Experience / knowledge / skills in some of the following areas will be an advantage:
(i)	RESTful API, AJAX, JavaScript, SQL, PHP, Python, RPA, PowerShell and / or .NET development;
(ii)	Open source JavaScript framework (e.g. React / Angular/ JQuery);
(iii)	I.T. Network, LAN / WAN technology and TCP / IP with WiFi services such as Ruckus, H3C or Huawei;
(iv)	AutoCAD;
(v)	AV / AVoIP System Integration, DSP programming, configuration work and AV facilities in classrooms, meeting rooms and / or Q-SYS System, and digital signage;
(vi)	Configuration and operation of a broad range of AV technologies, including AV over IP, Crestron control system and digital signage;
(vii)	LoRa, ZigBee, WiFi, Bluetooth and NB-IoT applications.
(viii)	Fibre to the Room (FTTR);
(ix)	Administration of Windows, Linux and VM Server; and
(x)	Administration of Active Directory and Active Directory Federation Services;
(d)	Proficiency in English and Chinese; and
(e)	Good interpersonal skills, self-initiative and be a good team player.
Notes :
(1)	Applicants with substantial experience and achievements in the relevant field but without the required academic / professional qualifications OR those with exceptional academic / professional qualifications but with less experience may also apply.
(2)	Applicants should indicate their preferred area in section (VI) “OTHER INFORMATION” of the application form.
(3)	Appointee(s) may be required to work irregular hours / outside normal office hours and / or at different work locations on a need basis.
(4)	Appointee(s) may be posted to any operational units of the VTC, for example a campus / centre, to carry out similar duties, and have different post titles which are subject to change at the Council’s discretion.
(5)	Applicants who have responded to the advertisement in the last three months need not re-apply.