Operations Manager

JOB PURPOSE

• To meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs
• Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
• Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus
• Manage, inspire and motivate the retail operations team to ensure operational excellence, high employee engagement and service improvement is achieved

 

RESPONSIBILITES

• Oversee and manage the daily operations of all POS including services, budget, targets, visual merchandising, inventory, store logistics and maintenance to achieve company objectives especially for OBS channel which has 10+ stores in brand
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, operations profits and staff cost
• Ensure delivery of KPIs, sales targets and business plan including day to day service levels, customer experience, quality measures and compliance measures to meet company standard
• Responsible for the development of the operational talent pool by optimizing the skills of the existing team, succession planning will be in place to ensure key roles are filled and individual talent is recognized 
• The continuous identification implementation of operational best practice through interaction with cross brand team. Highlighting further opportunities for services, workflow or system improvements
• Ensure smooth collaboration of all functional departments to achieve highest standard customer services and productivity
• Keep abreast with market intelligence & industry trends and able to translate business strategy into day to day delivery
• Excellent leadership, people management, communication and influencing skills 
• Provide counselling, coaching and training. Develop team to demonstrate strong ownership and entrepreneurship

 

REQUIREMENTS

• Degree holder in Business or related disciplines
• Stable track record with at least 10 years retail management experience in Beauty industry
• Strong business acumen, proven people management/development track record and excellent coaching skills
• Result-oriented, excel in store operation, service and sales management with excellent planning skills
• Sharp in observation and judgement, able to anticipate problems with excellent analytical and problem-solving skills
• Positive mindset, strong in team building and motivation with effective communication skills
• Proficient in MS excel, word and power-point

 

We offer opportunities for development in addition to a competitive remuneration and benefit package to the right candidate. Interested parties please click 'APPLY NOW' for application.

 

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