Overnight Shift Customer Care Officer $-K

Company Overview

About Make The Right Call

Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.

Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer' and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.

Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel.

Responsibilities

• Handling office tasks, such as create accounts for individual customers in company database system
• Provide timely response to customer general Incoming enquiries, such as status of receipts and information update and retention via chat, phone and email 
• Handling managerial and clerical details, including incoming and outcoming faxes
• Researched client history in database system
• Provide constructive feedback for the customer and anticipate the needs in order to ensure positive experience
• Maintain polite and professional communication via phone, e-mail, and mail

Requirements

• DSE / HKCEE or above, with Customer service experience preferable
• Native in Cantonese, Good Command of in English (oral) and Mandarin
• Good PC knowledge, especially typing (Chinese Word Processing)
• Attention to detail and good communication skills
• Desire to be proactive and create a positive experience for others

To learn more about Make The Right Call, please visit us

MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.