Risk Strategy Operation

Responsibilities

1. Responsible for the data collection, organization and analysis of high-risk upgraded customer complaints and government transfers and other spillover customer complaints. Have keen data insight and data mining capabilities, and be able to independently produce data dashboards 2. Independently complete the operation of the project, identify risks and see the benefits, and provide a basis for management's decision-making 3. Design service risk strategy rules, establish an effective linkage and cooperation mechanism with cross-departmental departments, and promptly put forward suggestions for business expansion and management improvement 4. Have a strong sensitivity and awareness of service risk identification and early warning, and review risk customer complaints to feed back to the business to reasonably avoid risk recurrence.

Qualifications

1. Honest and trustworthy, with good personal qualities and professional ethics, a strong sense of responsibility, and the ability to work effectively under pressure, with strong organization and process, and good team spirit 2. Have a certain keen risk identification and judgment ability such as customer complaint and public opinion risks, understand risk grading methods and risk matrix design have macro business analysis capabilities, strong foresight and principle 3. Have strong writing, expression and communication skills strong execution.