Senior Customer Complaint Operation

Responsibilities

1. Responsible for improving the core indicators of the international payment customer complaint operation team, and achieve business results through the construction of the team's customer complaint operation system 2. Build a development plan for the customer complaint operation team, establish a customer complaint acceptance echelon through personnel recruitment and BPO management to match the requirements of business development 3. Responsible for user experience, collect, count and analyze user feedback, discover deficiencies in product and service processes and put forward improvement suggestions, and promote continuous optimization of products and service processes through the establishment of mechanisms and processes.

Qualifications

1. 3 years or more of experience in Internet customer complaint operation and management, familiar with key indicators and operation methods in the field of customer complaints, and excellent English communication skills 2. Strong sense of responsibility and service awareness, good personnel coaching, organization building, and process building capabilities 3. Excellent cross-departmental communication and team communication and collaboration capabilities, able to establish a good working mechanism and maintain a good collaborative relationship with upstream and downstream teams 4. Priority will be given to those with experience in intelligent customer service and overseas customer service operation and management.