Senior Service Delivery Manager (Korean Speaking) - Hiring Fast

We are looking to hire a remarkable Senior Service Delivery Manager (Korean Speaking) to join our stellar team at Fis in null Hong Kong Island
Growing your career as a Full Time Senior Service Delivery Manager (Korean Speaking) is an awesome opportunity to develop relevant skills.
If you are strong in communication, teamwork and have the right mindset for the job, then apply for the position of Senior Service Delivery Manager (Korean Speaking) at Fis today!

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamThe Service Delivery Manager will have overall responsibility for Service Management for Prophet Managed Cloud Services customers. The SDM will be responsible for working with key customer stakeholders and with the FIS Managed Services operations and other FIS teams to ensure that the contracted Service Levels are met, service improvement initiatives are implemented, and customer satisfaction levels are high.What you will be doing:Develops strong working relationships with assigned clients and FIS resources.Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.Manages and communicates expectations internally and externally.Manages the service component of the client relationship.Conducts service value reviews.Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items.Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings.Acts as an escalation point between client and request desk.Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent.Engage with Client to understand current and future business requirementsMonitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt.Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time.Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.Other related duties assigned as needed               What you bring:                                                                                                            Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience.Communicates ideas both verbally and in written form in a clear, concise, and professional manner5+ years of relevant service delivery manager experienceEffectively bilingual in English and KoreanProven experience in supporting/managing Business Applications/ Managed Services in a production environmentHave a good grasp and understanding of Managed Services Service Levels and contractsAbility to work in a matrix organization and work and lead cross functional teams to meet customer/project objectivesExcellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels within the customer organizationGood knowledge of ITIL required Ability to analyze and solve problems using learned techniques and toolsRequires human relations, negotiation and documentation skillsTeam skills, including the ability to establish and maintain effective working relationships both internally as well as externallyFlexibility, versatility, dependabilityInsurance experience is a plusNice to have a technical backgroundWhat we offer :Competitive salaryAttractive benefitsA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA modern, international work environment and a dedicated and motivated team#LI-OY1Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

Benefits of working as a Senior Service Delivery Manager (Korean Speaking) in null Hong Kong Island:

● Company offers great benefits
● Opportunities to grow
● Advantageous package