Job Description - Senior Technology Business Analyst, Retail Projects
Position Overview
Ensure effective communication with retail team and business stakeholders in order to understand their needs and opportunities. Provide IT support that contributes to the company growth in the APAC region
Liaise with regional stakeholders to align on prioritization and standards
Study & understand business needs and market trends to contribute towards innovative IT solutions & offerings. Act as an IT solution architect to drive discussions to achieve optimized solutions
Prioritize, project manage and support multi-million dollars retail stores related projects in the APAC region including new store opening, smart retail/connected retail deployment, in-store mobile solutions, in-store technology upgrade, workforce optimization and network infrastructure stabilization
Manage and collaborate with internal & external resources and business users throughout the whole project implementation period. Provide support and expertise during all phases of the IT project life cycle, including but not limited to, project planning, budget tracking, timeline, contract review, requirements gathering & documentation, functional design & documentation, configuration, resource planning, QA, SIT, UAT, deployment, hypercare, mitigation of project risks and governance
Liaise with external vendors, where appropriate, to prioritize & execute projects related to new & existing applications and seek cost saving opportunities
Essential Duties & Responsibilities
Contribute to successful deployment of retail stores related IT projects.
Act as the store systems application and IT process expert in the region.
Ensure high level customer satisfaction and compliance of the support SLA and IT process.
Support automation, enhancement, and upgrade initiatives for store technology including but not limited to: Point of Sale (Oracle/Micros), in-store inventory management, printers, payment gateway, traffic solutions, mobile solutions, omni-channel solutions, CRM solutions.
Preparation and maintenance of the system requirement, installation and support documentations for handover to support team.
Maintain internal IT and end user knowledge base for all Retail applications.
Compliance of all IT standards and Controls as related to Sarbanes Oxley and RL Global IT standards.
Work with Global IT partners on standardization, best practices and global support model. Act as an ambassador to present APAC requirements during global discussion.
Identify and investigate new technology opportunities.
Work in an agile approach (document light, discussion heavy, regular small releases, high business participation, focus on what matters most).
Communicate where additional training to the users is needed to reduce support incidents.
Conduct regular dialogue within IT and business departments to share knowledge and field experiences in order ensure continuous improvement of support and services.
Support the release management cycle and related testing.
Ensure training has been conducted for the users on the new features.
Execute regular self-assessment and plan for the appropriate service improvement and training programs
Through excellent work, high professionalism and a focus on quality, promote APAC-IT as a key resource and strategic function for Ralph Lauren Asia Pacific.
Ensure that regular and appropriate communication takes place within the team, regardless of their level or location in the organization.
Ensure that all resources are managed and maintained to maximum business advantage.
Contribute to internal process improvement initiatives
Experience, Skills & Knowledge
Minimum 7 years IT experience; with process design and improvement experience
Hands-on in store technology experience with PC’s, LAN, Servers, Network, POS, traffic solution, fitting room applications, inventory solutions, CRM solutions, hand held devices, etc.
Working foundation and knowledge of networking infrastructure, TCP/IP, Firewalls, Active Directory and Windows in an enterprise environment, MDM platform (I.e. Air Watch/Workspace One, InTune, JAMF, Simple MDM, Meraki MDM, etc.)
Knowledge of POS solution (Oracle preferred) which includes Polling, Sales Audit and Scripting is a plus
Knowledge of Cloud based technology like Azure and AWS is a plus
Strong adaptor of collaboration tools including but not limited to Microsoft O365, Jira and Zoom
Experience working with application teams to design and implement integration with backoffice systems
Experienced in Agile/Scrum Environments
Membership of relevant IT professional institution
Project status tracking tools, templates and documentation
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Brand Ambassador Retail Full-Time Jobs in Hong Kong.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in Hong Kong, connecting you to thousands of jobs fast!
Find the best jobs in Hong Kong, apply in 1 click and get a job today!