Solution Analyst

Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world. We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide. We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.

Reports to: Solution Lead / Senior Solution Lead

Department: IMT - Information Technology

This role is responsible for ensuring requirements are mapped and documented to functional and technical specifications for software development projects and enhancements through working with various internal and external stakeholders and leveraging external and internal resources to deliver quality and working software application(s) that is aligned with business vision and goal in the delivered software application.

Key Responsibilities

• Analyse requirements and assess detailed solutions options from a system perspective
• Support solution design and contribute expertise and detailed knowledge to ensure high level design decisions are able to be delivered
• Full conversion, creation, alignment, traceability and successful mapping requirements into functional and technical specifications
• To ensure requirements are mapped and documented to functional and technical specifications for software development projects.
• Contribute expertise in supporting the development of technical specification
• Hands on technical development and implementation is required
• Carry out level 2 and level 3 incident supports for in-production systems and manage end user expectations.
• Review the Application Development vendors on development and implementation work as required • Oversee and QA the development of all solution components ensuring this meets requirements and complies with all relevant Cathay Pacific standards
• Contribute and follow standards and frameworks for development
• Collaborate with other IM domains to drive innovation
• Keep abreast of the business strategy, business plan and latest industrial trends.

Requirements

• A minimum of 6 years of IT with at least 3 years in application development and support 
• Tertiary qualifications are essential 
• Strong interpersonal skills; promoting healthy relationships and team dynamics with internal and external stakeholders 
• Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas 
• Experience in Agile delivery model is an added advantage
• Good understanding of technology concepts, trends and capabilities
• Effective verbal and written communication skill 
• Familiar with Hong Kong Employee Ordinance & Employee Compensation Ordinance is beneficial 
• Candidates with less experience may be considered as Solution Specialist.

Application Deadline: 08-May-2024

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply

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