Part-Time Greeter (Tst/Hki)

WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.

At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

DO YOU MATCH THIS PROFILE?

• Do you have a passion for High Jewelry, Art & Culture?
• Do you have experience in customer service in your past?
• Do you enjoy engaging with clients and thrive in a fast-paced environment?
• If so, we’d love to get to know you!

WHAT ARE OUR EXPECTATIONS?

The Greeter plays an important part in the client’s first impression of the Maison and is the first point of contact. This role will assist in delivering the luxury experience, providing outstanding customer service and conveying passion for the brand during every interaction.

Responsibilities

• Be the first point of contact for all clients visiting the boutique
• Greet all clients and ease their wait (offer drinks, show catalogs…)
• Organize queue (inside/outside the boutique) and waiting area
• Handle queue management tools and inform clients on waiting time
• Be aware of all upcoming client appointments in the day to welcome them accordingly
• Help clients to make appointment for a later visit
• Collect client inquiries (objectives of their visit) and be able to inform them on the requests (product availabilities, waiting time…)
• Dispatch clients who waited to the right person once available
• Support the boutique operation tasks when needed

MORE THAN A JOB…IT’S AN EXPERIENCE!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels.  By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

THE RECRUITMENT PROCESS:

• Apply online.
• If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
• You will meet with the Talent Acquisition team, HR Manager and VCA Retail Team

#BloomwithVCA