Associate-Delivery - Urgent Position

We are searching for a confident Associate-Delivery to join our dynamic team at Upgrad in Mumbai Maharashtra
Growing your career as a Full Time Associate-Delivery is an awesome opportunity to develop useful skills.
If you are strong in teamwork, problem-solving and have the right experience for the job, then apply for the position of Associate-Delivery at Upgrad today!

Job Description
Role Summary
As Delivery Operations Associate you will focus on recruiting global subject matter experts
for our higher education Masters & Doctoral programs spanning the domains of Data &
Management. Additionally, the delivery associate will schedule and moderate live lectures
that are conducted over weekends and ensure smooth pre & post event operations.
To be successful in this role, you will need to be able to work on tight deadlines, be diligent,
pay attention to detail, be competent in using Microsoft Office applications such as Word and
Excel, and have exceptional verbal, written, and presentation skills.
Roles & Responsibilities
● Setup daily interview meetings with potential subject matter experts, help
they understand the upGrad model of delivery and clearly articulate
academic and effort input expectations & undertake financial negotiations.
In this role, you will be the face of upGrad and take end-to-end
responsibility for carefully identifying the right SMEs for our programs
● Manage day-to-day recruitment operations like working with delivery &
content teams to conduct capability & demo tests, work with legal &
finance to close contracts, schedule briefing meetings, and send profiles for
approvals to University partners and more
● Create training modules for SMEs, conduct platform onboarding training
for SMEs, ensure 100% on-time delivery of contracts, and plan academic
calendars for the SMEs
● Setup asynchronous learning elements like live lectures, doubt resolution
sessions, 1:1 mentorship, as may be the need of our programs 90 days in
the advance of the engagement
● Launch and moderate live lectures on weekdays & weekends and upload
recording and ratings on time
● Build strong relationships with our Subject Matter Experts and undertake
quarterly engagement plans
● Collaborate with content, tech, finance, and other team members to ensure
seamless live lecture delivery and solve technical or financial challenges
faced by the SMEs
● Review weekly performance numbers and work on weekly action plans
aimed at improving student outcomes & process efficiency from live
lectures
● Undertake non-technical lecture delivery assessment and create monthly
SME utilization reports
Skills Required
● 4 - 5 years managing virtual/live engagement operations, experience
managing student / online learning experiences would be a preferred
● Knowledge of MS Office Suite, and MS Excel is a must
● Exceptional verbal, written, and presentation skills
● Ability to work on multiple tasks independently
● Strong customer focus and problem-solving attitude
● This job is for those who love organizing, are obsessed with numbers &
enjoy being extremely customer centric

Benefits of working as a Associate-Delivery in Mumbai Maharashtra:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package