Customer Success Officer - Remote Work

Job Description:

As a Customer Success Officer at Zoho Corporation, you will be responsible for ensuring the success and satisfaction of our customers. This is a remote work opportunity based in Kolkata, West Bengal, and is a full-time entry-level position ideal for individuals who are adaptable, reliable, possess strong negotiation skills, and excel in people management.

Responsibilities: - Develop and maintain relationships with customers to ensure their needs are met and expectations are exceeded - Provide product demonstrations and training sessions to help customers maximize the value of our solutions - Identify opportunities for upselling or cross-selling additional products and services - Act as the main point of contact for customer inquiries, issues, and escalations - Collaborate with internal teams to resolve customer concerns in a timely and effective manner - Collect and analyze customer feedback to drive continuous improvement of our products and services - Maintain accurate records of customer interactions and transactions in our CRM system

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Excellent communication skills, both written and verbal - Strong interpersonal skills and the ability to build rapport with customers - Proficiency in MS Office and CRM software - Willingness to work in a fast-paced environment and meet deadlines - Ability to work independently and as part of a team - Previous experience in customer service or sales is a plus, but not required

Benefits: - Travel opportunities for customer visits or team meetings - Vision insurance for eye care needs - Relocation allowance for eligible candidates

Working Environment: At Zoho Corporation, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Our remote work setup allows for flexibility and the chance to work with a diverse group of individuals from different backgrounds and cultures.

Equal Opportunity Statement: Zoho Corporation is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating a inclusive and welcoming workplace for all employees.

Deadline to apply: May 31, 2024

Join Zoho Corporation as a Customer Success Officer and help us drive customer success and satisfaction through excellent service and support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.