Customer Support International Voice BPO - Urgent Role

We are looking for an experienced Customer Support International Voice BPO to join our amazing team at Scorelabs Inc in Chennai Tamil Nadu
Growing your career as a Full Time Customer Support International Voice BPO is an incredible opportunity to develop competitive skills.
If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer Support International Voice BPO at Scorelabs Inc today!

Roles and Responsibilities : Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives. Requirements and Skills Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases

Benefits of working as a Customer Support International Voice BPO in Chennai Tamil Nadu:

● Company offers great benefits
● Opportunities to grow
● Attractive package