Helpdesk Administrator

Job Description

The Helpdesk Administrator is an integral part of the JLL Central Services Helpdesk. The role is responsible for managing and administering tasks or tickets within both JLL and client systems.  It’s all about the data, keeping  systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users.

Key Responsibilities:

• Responsible for overall integrity of the Computerised Maintenance Management System  (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
• Review of systems data to ensure information is always up to date and accurate
• Data collation and analysis for both management and monthly reporting
• Report on local site and account data for Facilities Managers (FM’s) Regional Facilities Managers (RFM’s), APAC Operations Manager, Account Director and the Client team
• Ensure prompt resolution of any customer complaints, with timely escalation to respective teams when required
• Developing and maintaining positive and client-focused relationships within the Facilities Managers (FM’s) and wider Facilities, Culinary and Security (FCS) teams
• Be a central point of contact for the Facilities team for the CMMS system
• Propose ideas and solutions to support enhanced user experience or efficiency in line with  Facilities Management processes and procedures
• Assist  the Central Operations teams with ad-hoc projects
• General administrative duties as may be required in a fast paced rapidly changing environmen t

About you:

• You are eager to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise
• You have experience in an event management or coordinator role working within an events, hospitality, tourism, facilities environment or similar industries
• Y ou work collaboratively as part of a team to solve problems with professionalism and service focused approach
• Y ou are adept at multitasking and can manage multiple projects effectively
• Y ou keep up to date with industry trends and have direct experience or an interest in f acilities management and customer service
• You are open and have good communication skills
• You strive for excellence in what you do and share ideas for improvement
• You are proficient with Word and excel and have a keen interest in technology
• You are adaptable to work to requests and projects that may vary from day to day

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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