HR Service Delivery Analyst

Job Description

Skill required: HR Operations - HR Delivery Strategy Designation: Management Level - Analyst Job Location: Bengaluru Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at What would you do? 1. Plan proper allocation of work. 2. Support Team lead / Manager with Daily stats / reporting and MOS. 3. Enrich team members with a clear sense of direction and understanding of each others' responsibilities. 4. To be available on the floor through the day to resolve process related issues. 5. Participate in Team building activities. 6. Create effective QC and Audit mechanism within process to ensure delivery on SLA’s. 7. Assist in training/educating HRO personnel on learning and acquired skills in process. You will be working as a part of HR Operations team which is responsible for providing backend HR services to business operations. HR operations and operational HR services, include administrative services, job analysis, and employee relationship management. This team works on designing, developing, and implementing HR Delivery Strategy to support the end to end employee experience across lifecycle. This includes coaching and advising account/engagement leads and employees when needed and coordinate and deliver HR activities. They work on HR Operations Processes like recruitment, WFA, Benefits, Exit, Payroll, LOA etc. They work on delivery of non-commercial aspects of the outsourcing agreement as well as standards of service (related to quality, effectiveness, productivity, efficiency etc.) What are we looking for? • Adaptable and flexible • Ability to perform under pressure • Problem-solving skills • Detail orientation • Ability to establish strong client relationship • HRO Operations • HRO Systems • MS Office • Email Writing Skills • Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) • Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation • Customer Service Skills • Roles and Responsibilities 1. Read, understand and analyze client process as per the business rules as a subject matter expert. 2. Execute the process accurately and timely as a hands on processor. 3. Master the given process and help the team members to overcome process related queries 4. Escalate issues and seek advice when faced with complex issues/problems. 5. Pay close attention to quality of written and verbal English skills within Team. 6. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 7. Ensure LWI’s are followed and updated regularly and train the team members on process updates. 8. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. 9. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 1 1. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. 1 2. Participates in various internal or client initiatives related to Process. 1 3. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Equal Employment Opportunity Statement

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