Network Support Engineer

Company Description

Vays Infotech Pvt Ltd is an experienced IT products and services organization based in Bengaluru. Known for strong customer services and technical capabilities, we have a diverse clientele across various industries. Since our inception as a service provider for a leading computer manufacturer, we have expanded our services to include data voice networking, system integration, custom-built applications, device integration, and wireless networking.

Role Description

This is a full-time on-site role for a Network Support Engineer. The Network Support Engineer will be responsible for network administration, network engineering, technical support, troubleshooting, and network security. As a Network Support Engineer at a client, you'll be the first point of contact for our clients, providing technical assistance and support for SASE solutions and related technologies. You'll play a critical role in ensuring the reliability and performance of our clients' network environments.

Responsibilities:

● Monitor and support access points, switches, WAN appliances, and internet circuits across globally, overseeing network performance and capacity utilizing bandwidth, latency, CRC errors, drops, uptime, and QoS.

● Monitor to maintain >99.5% network uptime across all sites.

● Analyze NetFlow data for application monitoring.

● Configure and update SNMP traps and MIB definitions on appliances.

● Perform iOS upgrades on L3 and L2 appliances.

● Register valid MAC addresses in the NAC solution.

● Whitelist IP addresses on the firewalls and edge routers.

● Utilize network monitoring and troubleshooting tools such as Wireshark, SolarWinds, and Datadog.

● Demonstrate proficiency in fundamental network protocols including VLAN, STP, Trunks, Dot1x (802.1x), and wireless standards such as 802.11.

● Possess basic knowledge of routing protocols like BGP and OSPF to support network routing and dynamic routing configurations.

● Respond to client inquiries and provide timely technical support via phone/slack, email, or ticketing system.

● Troubleshoot network issues, including connectivity problems, configuration errors, and performance issues, performing initial assessment and diagnosis of network incidents, escalating complex issues to Level 2 support when necessary.

● Assist with the installation, configuration, and maintenance of SASE components, including firewalls, VPNs, and SD-WAN.

● Document support procedures, troubleshooting steps, and resolutions for knowledge sharing and future reference.

● Collaborate with cross-functional teams to ensure effective communication and resolution of client issues, staying updated on industry trends and best practices in networking technologies and security.

Qualifications

• Network Administration, Network Engineering, and Troubleshooting skills
• Technical Support and Network Security skills
• Knowledge of networking protocols and technologies
• Experience with network monitoring and troubleshooting tools
• Strong problem-solving and analytical skills
• Excellent communication and teamwork skills
• Relevant certifications such as CCNA or CCNP are a plus
• Bachelor's degree in Computer Science, Information Technology, or related field