Only 24h Left! WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background -

We are looking for an experienced Only 24h Left! WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background to join our diverse team at Hcltech in Chennai Tamil Nadu
Growing your career as a Full Time Only 24h Left! WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background is a fantastic opportunity to develop relevant skills.
If you are strong in planning, adaptability and have the right initiative for the job, then apply for the position of Only 24h Left! WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background at Hcltech today!

Mega Walkin drive for QUALITY ANALYST (BPO / International Voice Process Background) - 8th, 9th & 10th Apr 2024. NOTE: *QUALITY ANALYST - BPO / INTERNATIONAL VOICE PROCESS BACKGROUND REQUIRED* Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai – 600119. Interview Timing: 10.30am to 4pm Shift : US Shift EXP : 2 - 7 Yrs Work Location : Chennai, Navalur / Ambattur Cab Facility - Yes ROLES & RESPONSIBILITY: - Doing Transaction Monitoring and providing insights for business leading lagging areas. - Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results. - Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements. - Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance. - Understand Sample Size calculation and distribution approach and execute - Participation in all the Calibration Sessions (internal / External) - Identify the training needs of the associates or improvement opportunities basis gaps identified. - Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done - To provide data to operations for quality related PIP (Process Improvement Plan) progression - Participate in Operations/business Team Huddles and relevant client interactions (as applicable). Lead Quality related topics in such huddles. - To conduct weekly performance update (WPU) covering the latest process updates. - Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis. Candidate should bring 2 copies of updated resume. Contact Person : HR - Sivashankari M Thanks & Regards Sivashankari M Executive HR hcltech.com

Benefits of working as a Only 24h Left! WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background in Chennai Tamil Nadu:

● Company offers great benefits
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● Competitive salary