₹46,516 - 61,468 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Shaadi.com, a leading online marriage service, is seeking a Remote Web Chat Representative to join our team in Bangalore, Karnataka, IN. As a Remote Web Chat Representative, you will be responsible for providing exceptional customer service through online chat support.
Responsibilities: 1. Respond to customer inquiries and resolve issues promptly and professionally via web chat. 2. Assist customers with account-related questions, technical support, and troubleshooting. 3. Provide product information and recommendations to customers. 4. Handle customer complaints and escalations effectively and efficiently. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Proactively identify areas for improvement in customer service processes. 7. Meet and exceed performance metrics related to response time, resolution rate, and customer satisfaction.
Requirements: 1. 2+ years of experience in customer service or sales. 2. Strong communication skills, both written and verbal. 3. Ability to multi-task and work in a fast-paced environment. 4. Adaptable and confident personality. 5. Strong negotiation and research skills. 6. Experience working in a remote or virtual environment. 7. Bachelor's degree in a related field preferred.
Benefits: - Disability insurance - Paid sick leave - Remote work flexibility
Working Environment: At Shaadi.com, we are dedicated to understanding and exceeding customer expectations. Our team members are passionate about providing top-notch service and creating meaningful connections with our customers.
Deadline to Apply: 2024-05-22
Equal Opportunity Statement: Shaadi.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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