Sr. Associate - Expert Engagement Operations

Sr. Associate - Expert Engagement Operations

We are seeking an energetic, enthusiastic, and passionate candidate with 3-5 years of experience for the position of Associate – Engagement Operations.

Roles & Responsibilities

Engagement Operations unit of Chegg Inc. is responsible for driving the content creation & review process via lakhs of freelance Experts working for Chegg. This unit runs marketing operations for experts, promoting earning opportunities for them, to meet the demand generated by business for content creation & review. The team also executes multiple business-related projects as per business requirements.

Candidate must be ready to work in a dynamically changing environment & should be ready to take up new challenges every day to solve business problems.

Key Responsibilities Includes

• Customer (here Experts) Engagement & Retention
• Execute last-mile activities required to keep Experts engaged and keep them contributing on the platform with the desired quantity & quality | Meet Quality & Quantity goals.
• Conceptualize, build and execute auto-trigger CRM campaigns aimed at onboarding, engaging, retaining and upgrading Experts.
• Conceptualize and execute the Expert outreach program via SMS, Manual/Automated calls, WhatsApp, Community engagement, etc.
• Analytical capabilities: Utilize data-driven insights to identify opportunities of engaging & upgrading Experts.
• Drive & execute new/ad-hoc initiatives/projects to meet dynamically changing business objectives.

Must-Have Skills

• 3+ years of working experience on Customer Engagement platforms viz. CleverTap, MoEngage, WebEngage, Adobe campaigns, etc., preferably Braze.
• Marketing Automation using relevant tools
• Working knowledge of MS-Excel; PowerPoint skills preferred
• Analytical mindset with good problem-solving & interpersonal skills.
• Excellent communication skills – both oral & written
• Should be able to switch nimbly between being a team player & a self-starter.
• Exposure to CRM systems like Salesforce, Zoho CRM+, Hubspot, etc. will be an added advantage.

Good To Have Skills

• Working knowledge of analytics / data reporting tools like Tableau, DOMO, Google Analytics, Adobe Analytics, Amplitude, etc.
• Six Sigma certified [Green belt or above]
• Project Management skills

Education

• MBA in Marketing
• Must be a graduate in any stream; Engineers preferred.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

• Life at Chegg:
• Certified Great Place to Work!:
• Chegg Corporate Career Page:
• Chegg India:
• Chegg Israel:
• Thinkful (a Chegg Online Learning Service):
• Chegg out our culture and benefits!

Chegg is an equal opportunity employer