Customer Care Assistant

Position: Customer Care Assistant

Company: Urban Company

Location: Mumbai, Maharashtra, IN

Job Type: Part-time

Seniority: Entry Level

Years of Experience: 1

Personality Traits: Adaptable, Independent

Soft Skills: Critical Thinking, Decision-Making

Benefits: Company Transportation, Paid Overtime, Joining Bonus

Working Environment: Urban Company encourages a spirit of exploration and taking calculated risks for growth.

Deadline to Apply: 2024-07-15

Equal Opportunity Statement: Urban Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description:

As a Customer Care Assistant at Urban Company, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include:

- Handling incoming customer inquiries via phone, email, and chat - Resolving customer complaints in a professional and timely manner - Assisting customers with booking services and scheduling appointments - Collaborating with other departments to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions - Identifying and escalating priority issues to the appropriate team members - Providing feedback to management on customer concerns and trends

Requirements:

- 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer service software - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Care Assistant position at Urban Company before the deadline on July 15, 2024. Join our dynamic team and embark on a rewarding career with opportunities for growth and development.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.