Customer Success Representative

Responsibilities:

- Engage with customers via phone, email, and chat to provide assistance and support in their car buying experiences - Build and maintain strong relationships with customers to ensure their satisfaction and loyalty - Assist customers in resolving any issues or concerns they may have in a timely and professional manner - Provide guidance and recommendations to customers on the various car options available - Work closely with the sales team to coordinate and facilitate customer transactions - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to continuously improve the customer experience - Stay up to date on industry trends and best practices in customer service

Requirements:

- 2 years of experience in customer service or a related field - Reliable and driven individual who is passionate about providing excellent customer service - Strong attention to detail and excellent planning skills - Excellent verbal and written communication skills - Ability to work in a fast-paced and dynamic environment - Strong problem-solving skills and ability to think on your feet - Proficiency in Microsoft Office suite and CRM software - Ability to work independently as well as part of a team - Bachelor's degree in Business Administration or a related field is preferred

Equal Opportunity Statement: Cars24 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.