Call Center Associate - Remote Work

Job Description:

Udaan, a leading e-commerce platform in Kolkata, West Bengal, is seeking a driven and resilient Call Center Associate to join our remote team on a part-time basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for motivated individuals looking to start their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Assist customers with inquiries, product information, and issue resolution. 3. Follow call scripts and protocols to ensure consistency and quality customer service. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to achieve departmental goals and targets. 6. Escalate complex issues to the appropriate department for resolution. 7. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Resilient and motivated individual with a positive attitude. 2. Strong attention to detail and excellent decision-making skills. 3. Ability to work independently and as part of a remote team. 4. Excellent communication and interpersonal skills. 5. Proficiency in using computer systems and familiarity with call center software. 6. High school diploma or equivalent.

Benefits: 1. Company-provided equipment for remote work. 2. Free food during working hours. 3. Free accommodation for part-time employees.

Working Environment: At Udaan, we believe in fostering transparency and open dialogue for effective communication at all levels. We encourage our employees to share their ideas, feedback, and concerns to create a positive and inclusive work environment.

Equal Opportunity Statement: Udaan is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status in accordance with applicable laws. All qualified candidates are encouraged to apply.

Deadline to Apply: July 14, 2024

Don't miss this opportunity to kickstart your career in customer service with Udaan. Apply now and join our dynamic team of professionals!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.