Chat Support Assistant - Remote Work

Job Description:

We are looking for a Chat Support Assistant to join our team at Microsoft India. This is a part-time, remote work position based in Mumbai, Maharashtra. This entry-level role is perfect for someone who is passionate about technology and customer service, with a strong ability to adapt to different situations.

Responsibilities: - Provide chat support to customers with their technical issues and inquiries - Troubleshoot problems with Microsoft products and services - Guide customers through the resolution process in a professional and timely manner - Work with a team of support specialists to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions

Requirements: - Strong written communication skills - Ability to multitask and prioritize tasks effectively - Familiarity with Microsoft products and services is a plus - Ability to work independently and in a team environment - Available to work flexible hours, including evenings and weekends

Personality traits: - Passionate about technology and helping others - Adaptable to changing situations and tasks

Soft skills: - People management skills - Adaptability to changing circumstances and customer needs

Benefits: - Paid Time Off (PTO) - Visa sponsorship for eligible candidates - Paid overtime opportunities

Working environment: At Microsoft India, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing top-notch support to our customers while fostering a culture of innovation and collaboration.

Equal opportunity statement: Microsoft India is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds, races, genders, and abilities to apply for this position.

Deadline to apply: July 7, 2024

If you are ready to join a dynamic team and make a difference in the world of technology, apply now to become a Chat Support Assistant at Microsoft India. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.