Customer Service Officer - Work from home

Job Description:

Blinkit is currently seeking a part-time Customer Service Officer to join our team. This position will allow you to work remotely from home in Mumbai, Maharashtra, IN. As an Associate Level Customer Service Officer, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: - Answering customer inquiries via phone, email, and chat in a professional and timely manner - Providing accurate information about our products and services - Resolving customer complaints and issues effectively - Keeping detailed records of customer interactions and transactions - Collaborating with other team members to ensure customer satisfaction - Taking ownership of customer concerns and following through to resolution - Identifying opportunities for improving customer service processes

Requirements: - Minimum of 3 years of experience in customer service - Energetic and motivated personality traits - Strong communication skills both written and verbal - Excellent problem-solving abilities - Strategic planning and presentation skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, bachelor's degree preferred

Benefits: - Profit sharing opportunities - Disability insurance coverage - Relocation allowance for eligible candidates

Working Environment: At Blinkit, we encourage curiosity and questioning to fuel innovation and growth. We value diversity and collaboration, and we strive to create a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: Blinkit is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability status.

Deadline to Apply: July 13, 2024

If you meet the requirements and are interested in joining our team as a Customer Service Officer, please submit your resume and cover letter by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.