₹33,226 - 50,669 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Lenskart is seeking a Customer Service Specialist to join our team on a part-time basis, working remotely from Mumbai, Maharashtra. This entry-level position requires 0 years of experience and is ideal for individuals who are independent, confident, possess strong teamwork and analytical skills. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving any inquiries or concerns they may have in a timely and professional manner.
Responsibilities: - Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner - Provide accurate information regarding products, services, and policies - Troubleshoot and resolve customer issues effectively and efficiently - Process orders, returns, and exchanges - Maintain a high level of customer satisfaction and retention - Collaborate with other team members to ensure a seamless customer experience - Continuously analyze customer feedback to identify areas for improvement - Meet or exceed individual and team KPIs
Requirements: - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Confidence in problem-solving and decision-making - Excellent teamwork and collaboration skills - Strong analytical skills with attention to detail - Proficient in Microsoft Office and CRM software - High school diploma or equivalent
Benefits: - Free food - Parental leave - Free accommodation
Working Environment: At Lenskart, we prioritize quality in all aspects of our work, products, and services. Our team is committed to excellence and dedicated to providing the best possible experience for our customers.
Deadline to Apply: July 15, 2024
Equal Opportunity Statement: Lenskart is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage individuals of all backgrounds to apply for this position.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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