Customer Success Manager

Job Description:

MakeMyTrip, a leading online travel company, is seeking a part-time Customer Success Manager for our office in Chennai, Tamil Nadu, IN. This position is at a mid-to-senior level and requires a minimum of 7 years of experience in customer success or a related field.

Responsibilities: - Develop and maintain strong relationships with key customers - Serve as the main point of contact for customer inquiries, issues, and escalations - Lead customer onboarding and training sessions - Conduct regular check-ins with customers to ensure their satisfaction and success - Analyze customer data and feedback to identify trends and areas for improvement - Collaborate with internal teams to address customer needs and enhance the overall customer experience - Provide strategic guidance to customers on maximizing the value of our products and services - Monitor customer usage and engagement metrics to proactively address any issues - Drive customer retention and renewal efforts

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven experience in customer success, account management, or a related field - Strong interpersonal and communication skills - Resilient and adaptable personality traits - People management and cooperation soft skills - Ability to work independently and as part of a team - Excellent problem-solving and decision-making abilities - Proficiency in customer relationship management software - Ability to travel occasionally for customer meetings

Benefits: - Training and professional development opportunities - Vision insurance coverage - Travel and spending expenses reimbursement

Working Environment: At MakeMyTrip, we uphold the highest standards of ethical conduct and integrity in all our interactions with customers and colleagues. We foster a collaborative and supportive work environment where employees are encouraged to grow and succeed.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: MakeMyTrip is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.