Customer Success Representative

Job Description:

Vedantu is seeking a dedicated and energetic Customer Success Representative to join our team in Delhi, IN. As a Customer Success Representative, you will be responsible for ensuring the success and satisfaction of our customers through strategic planning and innovation. This is a part-time position at the associate level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their success and satisfaction with our products and services - Provide timely and proactive support to customers, addressing any issues or concerns they may have - Collaborate with internal teams to develop strategies for improving the customer experience and driving customer retention - Identify opportunities for upselling and cross-selling products and services to customers - Utilize data and analytics to track customer success metrics and make data-driven recommendations for improvements - Stay informed on industry trends and best practices in customer success to continuously improve our processes and offerings

Requirements: - 4+ years of experience in a customer success or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive approach to customer issues - Ability to work independently and as part of a team - Experience with strategic planning and innovation in a customer-facing role - Bachelor's degree in Business, Marketing, or a related field preferred

Personality Traits: Dedicated, energetic

Soft Skills: Strategic planning, innovation

Benefits: - Disability insurance - Free accommodation - Profit sharing

Working Environment: At Vedantu, you will flourish in a culture that embraces change and responds resiliently. We value creativity, collaboration, and continuous improvement in everything we do.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Vedantu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.