Call Center Representative

Job Description:

Ola Electric is seeking a part-time Call Center Representative to join our team in Chennai, Tamil Nadu. As an Associate level employee with at least 4 years of experience in customer service or a similar role, you will be responsible for handling inbound and outbound calls in a fast-paced and dynamic environment.

Responsibilities: - Manage large amounts of inbound and outbound calls in a timely manner - Identify customers' needs, clarify information, and provide solutions - Build sustainable relationships and engage customers with exceptional service - Document all call information according to standard operating procedures - Stay up-to-date on product knowledge to provide accurate information to customers - Meet personal/team call handling quotas and targets - Follow communication scripts when handling different topics - Maintain a positive and professional attitude towards customers at all times

Requirements: - Adaptable and able to thrive in a constantly changing environment - Energetic and able to maintain a high level of enthusiasm throughout the workday - Excellent communication and persuasion skills - Strong strategic planning abilities to effectively handle customer inquiries - Previous experience in a call center or customer service environment preferred - High school diploma or equivalent required - Proficient in Microsoft Office and CRM software - Ability to multitask, prioritize, and manage time efficiently

Benefits: - Vision insurance - Medical coverage - Travel opportunities

Working Environment: At Ola Electric, we embrace creativity in a culture that values fresh ideas and inventive solutions. As a Call Center Representative, you will have the opportunity to contribute to a team-focused and innovative work environment.

Deadline to Apply: Please submit your application by May 29, 2024.

Equal Opportunity Statement: Ola Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We are committed to building a diverse workforce and fostering an inclusive environment where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.