Call Center Specialist

Job Description:

Quikr is seeking a Call Center Specialist to join our team in Mumbai, Maharashtra. As a Call Center Specialist, you will be responsible for providing exceptional customer service through telephone interactions. This role requires a confident and independent individual with at least 2 years of experience in a similar role.

Responsibilities: 1. Handle inbound and outbound calls from customers in a professional and courteous manner. 2. Assist customers with inquiries, concerns, and complaints, and provide appropriate solutions. 3. Document all customer interactions accurately in the system. 4. Conduct research and critical thinking to resolve complex customer issues. 5. Collaborate with other team members to ensure customer satisfaction. 6. Meet or exceed performance targets for call quality, productivity, and customer satisfaction. 7. Stay up to date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. 2 years of experience in a call center or customer service role. 2. Confidence in dealing with a high volume of customer calls. 3. Ability to work independently and make decisions on customer inquiries. 4. Strong research and critical thinking skills. 5. Excellent communication skills in English and Hindi. 6. Proficient in using customer service software and systems.

Benefits: 1. Life insurance coverage. 2. Travel opportunities for top performers. 3. Paid Time Off (PTO) for part-time employees.

Working Environment: At Quikr, we believe in fostering transparency and open dialogue for effective communication at all levels. Our team is dedicated to creating a positive and supportive work environment where employees can thrive.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Quikr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.