Chat Support Representative - Work from home

Job Description:

We are seeking a dedicated and motivated Chat Support Representative to join our team at Swiggy. As a Chat Support Representative, you will be responsible for providing excellent customer service through chat support, assisting customers with their queries, and resolving any issues they may have. This is a work-from-home position based in Chennai, Tamil Nadu.

Responsibilities: - Respond to customer inquiries and resolve issues through chat support in a timely and professional manner - Provide information about products, services, and promotions to customers - Utilize resources and tools to accurately address customer needs - Maintain a positive and empathetic attitude towards customers - Collaborate with team members and other departments to ensure customer satisfaction - Meet and exceed performance goals and targets set by the company

Requirements: - Bachelor's degree or equivalent experience - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills and typing speed - Ability to multitask and prioritize tasks effectively - Resilient and motivated individual with a positive attitude - Strong time management skills and ability to work independently - Creative problem-solving skills - Proficiency in MS Office and chat support software

Personality Traits: - Resilient - Motivated

Soft Skills: - Time management - Creativity

Benefits: - Remote work flexibility - Paid overtime - Dental insurance

Working Environment: At Swiggy, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and promote a culture of open communication and teamwork.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Swiggy is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.