Remote Contact Center Associate

Job Description:

Infosys is seeking a Remote Contact Center Associate to join our team in Kolkata, West Bengal. As a part-time Associate Level employee with at least 4 years of experience, you will be responsible for providing excellent customer service and support to our clients through various communication channels such as phone, email, and chat.

Responsibilities: - Handle customer inquiries and provide accurate and timely responses - Resolve customer complaints and issues in a professional and empathetic manner - Maintain a high level of customer satisfaction through effective communication and problem-solving - Collaborate with team members to ensure a smooth and seamless customer experience - Keep detailed records of customer interactions and transactions - Stay up-to-date on product and service information to provide accurate information to customers - Adhere to company policies and procedures at all times - Continuously strive to improve customer service processes and procedures

Requirements: - At least 4 years of experience in a customer service or contact center role - Excellent communication skills both verbal and written - Strong problem-solving skills and ability to think on your feet - Resilient and resourceful personality traits - Ability to work well in a team and manage people effectively - Must have a quiet and distraction-free workspace to work remotely - Proficiency in using customer service software and systems - Ability to work flexible hours as needed

Benefits: - Disability insurance - Free accommodation for remote work - Travel opportunities for training and meetings

Working Environment: At Infosys, we encourage curiosity and questioning to fuel innovation and growth. We provide a collaborative and supportive environment where employees are encouraged to learn, grow, and succeed.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Infosys is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.