Remote Customer Care Manager

Job Description: Toppr is looking for a talented Remote Customer Care Manager to join our team in Kolkata, West Bengal, IN. As a Remote Customer Care Manager, you will be responsible for managing a team of customer care representatives who work remotely to provide exceptional customer service to our clients. This is a part-time position at a mid-to-senior level, requiring at least 8 years of experience in a customer care or related role.

Responsibilities: - Manage and oversee a team of remote customer care representatives, ensuring they meet performance targets and provide excellent customer service. - Develop and implement strategies to improve customer satisfaction and retention. - Monitor customer care metrics and analyze data to identify areas for improvement and optimize team performance. - Train and mentor new team members, providing guidance and support as needed. - Collaborate with other teams within the company to address customer issues and resolve them in a timely manner. - Stay up-to-date with industry trends and best practices in customer care to continuously improve processes and standards. - Handle escalated customer inquiries and complaints, ensuring they are resolved to the customer's satisfaction.

Requirements: - Bachelor's degree in Business Administration or a related field. - Proven experience in a customer care management role, preferably in a remote setting. - Strong leadership and communication skills, with the ability to motivate and inspire a remote team. - Ability to work independently and prioritize tasks in a fast-paced environment. - Driven and reliable personality traits, with a focus on delivering results. - Innovative thinking and a customer-focused approach to problem-solving. - Proficiency in customer relationship management (CRM) software and other customer care tools. - Excellent written and verbal communication skills.

Benefits: - Life insurance - Vision insurance - Company transportation - Employee well-being initiatives focused on health and wellness

Equal Opportunity Statement: Toppr is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.