Customer Service Representative - Work from home

Delhivery is seeking a resourceful and passionate Customer Service Representative to join our team. As a work-from-home associate, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service through various communication channels.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a professional and timely manner - Troubleshoot and resolve customer issues with a focus on first-call resolution - Maintain a high level of product knowledge to effectively address customer questions and concerns - Collaborate with internal teams to escalate complex issues and ensure timely resolution - Proactively identify opportunities to improve customer satisfaction and retention

Requirements: - 4 years of experience in customer service or a related field - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and CRM software

Benefits: - Company-provided equipment - Remote work flexibility - Visa sponsorship opportunities

Working environment: Join a team at Delhivery that is dedicated to pioneering change and setting industry benchmarks. As a Customer Service Representative, you will have the opportunity to make a significant impact on customer satisfaction and business success.

Equal opportunity statement: Delhivery is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, sexual orientation, national origin, or disability. All qualified applicants will receive consideration for employment. Apply by the deadline of May 11, 2024, to be considered for this exciting opportunity to work from home with Delhivery in Delhi, India.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.