Customer Support Specialist - Work from home

Job Description:

IBM India is seeking a motivated and experienced Customer Support Specialist to join our team on a part-time basis. As a Work from Home Customer Support Specialist, you will be responsible for providing exceptional support to our customers based in Mumbai, Maharashtra, IN. This is an Associate Level position, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product related questions, technical issues, and escalations - Resolve customer complaints effectively and efficiently, ensuring a positive experience - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to address customer needs and ensure ongoing customer satisfaction - Identify and implement process improvements to enhance the overall customer support experience

Requirements: - 4+ years of experience in customer support or a related field - Excellent communication skills, both verbal and written - Strong decision-making abilities and problem-solving skills - Ability to work independently and proactively manage workload - A driven and confident personality - Experience working remotely and using remote communication tools - Familiarity with CRM systems and customer support software

Benefits: - Disability insurance - Travel opportunities - Employee discounts

Working Environment: At IBM India, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Customer Support Specialist, you will have the opportunity to make a real impact on our customers' experience and contribute to our overall success.

Equal Opportunity Statement: IBM India is an equal opportunity employer and is committed to promoting a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

Deadline to Apply: July 12, 2024

If you meet the requirements and believe you have what it takes to excel in this role, we encourage you to apply and join our dynamic team at IBM India.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.