Online Client Support Specialist

Job Description:

Zerodha, a leading online trading platform in Mumbai, Maharashtra, is seeking a part-time Online Client Support Specialist to join their team. This entry-level position is perfect for individuals who are dedicated, driven, have a strong attention to detail, and excellent communication skills.

Responsibilities: - Provide online support to clients via chat, email, and phone to address any queries or concerns they may have regarding the platform, their accounts, or trading activities - Assist clients in navigating the online platform, resolving technical issues, and troubleshooting any problems they may encounter - Educate clients on the various tools and features available on the platform to enhance their trading experience - Work closely with the customer service team to escalate complex issues and ensure timely resolution - Keep detailed records of client interactions and follow-up on any outstanding issues to ensure customer satisfaction

Requirements: - No prior experience required, but a strong willingness to learn and grow in the role - Excellent communication skills, both written and verbal, with the ability to explain complex concepts in a clear and concise manner - Strong attention to detail and a proactive approach to problem-solving - Ability to work independently and as part of a team in a fast-paced environment - Must be dedicated, driven, and have a genuine interest in the financial industry

Benefits: - Company transportation provided for the duration of the part-time role - Training and professional development opportunities to enhance skills and knowledge in the field - Free accommodation for out-of-town employees during the duration of their employment

Working Environment: At Zerodha, we encourage a spirit of exploration and taking calculated risks for growth. We believe in providing our employees with the support and resources they need to succeed in their roles and grow within the company.

Deadline to apply: 2024-06-07

Equal Opportunity Statement: Zerodha is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.