Associate Director of Business Analysis & Reporting

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the role:

The Business, Analysis and Reporting (BAR) team is a key partner for all value streams across Payment Integrity & Managed Services. The BAR team’s mission is to develop and sustain a deep understanding of our business’s operations and associated data (operational and financial), to create and maintain the metrics, reporting, modeling, and analysis needed to measure performance and drive continuous improvement

We have an exciting opportunity for an Associate Director of Business Analysis & Reporting, partnering with the Subrogation value stream within Non-Clinical Payment Integrity services. This individual will lead the Subrogation BAR team to deliver and maintain reporting and analysis, illustrating daily / weekly / monthly / annual business results. This individual will lead the forecasting and results measurement process, which tracks key performance indicators against internal budget and forecasted targets.This individual will have the ability to use data and performance measures, to understand key drivers and provide insight and recommendations to our Subrogation partners.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin office and telecommuting from a home-based office.

Primary Responsibilities:

• Conduct and manage Business Analysis & Reporting activity for Subrogation operations team, which includes analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning.
• Partner with and foster critical relationships with key partners in Operations, Finance and Partner Services.
• Lead and manage a team to deliver regular reporting, analysis, trends and meet savings validation targets.
• Complete reporting capability analysis and resource assessments for Payment Integrity Subrogation products.
• Develop and/or enhance the appropriate set of standard metrics, scorecards, dashboards, and other reporting to assess ongoing performance, compare against benchmarks, and drive continuous improvement.
• Reporting and analysis scope to include leading indicators, internal operations metrics (KPIs) and client committed goals, where available.
• Monitor performance, highlighting trends and analyzing causes of major variances.
• Conduct and present variance analyses as required each month following month-end business close explaining all significant variances.
• One critical output of design effort is the creation and deployment of effective dashboards and reporting templates, which drive reporting consistency across the business and enhance the clarity of key takeaways and conclusions associated with business metric reporting.
• Participate in monthly business reviews (MBRs) with Operations leadership along with design and ongoing support of content required.
• As required, assist business operations owners in sophisticated operations, financial or accounting analyses designed to improve business performance, efficiency and / or growth.
• Partner with actuarial teams to develop financial models and analyses to support strategic initiatives and to maintain an annual forecasting accuracy rate of + / - 1.5% when measuring financial results.
• Develop, support, and present ad-hoc client and operational reports.
• Represent business operations owners/leaders as necessary to report on and explain results.

Required Qualifications:

• Undergraduate degree or equivalent experience
• Experience managing complex business/operations and financial analyses, both at the business and individual client level
• Experience in report design
• Experience presenting business/operations and financial analyses to internal and external clients and senior executives
• Intermediate to advanced level of proficiency with Excel, PowerPoint, and Word

Preferred Qualifications:

• Advanced Microsoft Office skills, especially Excel, Power Point and Access
• Experience working with health care operations
• High standards of accuracy and precision; highly organized
• Highly motivated and driven individual with the ability to think creatively
• Demonstrated ability to work with team members in a hands-on capacity
• Ability to work across multiple teams and supporting functions to organize and align resources to achieve objectives described above while minimizing impact on business operations owners
• Ability to build a comprehensive reporting strategy that delivers business value at both the business operations level and senior leader levels
• Ability to navigate current business level operations and financial reporting solutions and design improvements leading to simplicity, increased accuracy and timely reporting
• Ability to design and perform insightful analyses as required to identify key business drivers of growth and efficiency / productivity, answer strategic questions and support delivery of internal business goals and client commitments
• Ability to evaluate current control environment related to internal and external business results reporting (revenue, IOI, PGs, SLAs, etc.) and design improvements leading to a more effective system of controls
• Ability to manage a complex system of daily, weekly, monthly, and annual reporting deliverables effectively and accurately as required by internal stakeholder and external business customers
• Ability to design and build effective written presentations and present complex analyses
• Ability to review the analysis and interpretation of others’ work
• Experience in analysis of business processes and workflows, and providing evaluations, benchmarks, and/or process improvement recommendations

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2024 Optum Services (Ireland) Limited. All rights reserved.