Account Manager - elay

Account Manager – Recruitment

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

About you:

We are seeking a dynamic and motivated Account Manager. elay.io, now part of The Access Group, is an engagement automation platform using Conversational AI to help recruiters automate their candidate attraction and business development engagement. In this role, you will be pivotal in building and nurturing strong relationships with our clients, ensuring their satisfaction and loyalty.

Your primary focus will be on retaining existing accounts while identifying opportunities to upsell our platform, driving both customer retention and revenue growth. If you excel at fostering client relationships and have a passion for helping businesses succeed, we'd love to hear from you! elay.io saves time by automatically managing conversations, allowing recruiters to focus on high-quality interactions with clients and candidates.

Day-to-day, you will:

1. Serve as the primary point of contact for customers, fostering long-term relationships.
2. Educate customers on the benefits of our products and services.
3. Oversee customer retention processes to ensure ongoing satisfaction.
4. Monitor customer usage and engagement, proactively identifying areas for improvement.
5. Collaborate with sales and support teams to resolve issues and escalate when necessary.
6. Conduct regular check-ins with customers to identify opportunities for upselling and cross-selling.
7. Maintain accurate customer records and provide regular reports on customer metrics.

Your skills and experiences might also include:

• Excellent communication and interpersonal skills: Ability to articulate ideas clearly and build strong client relationships.
• Ability to work independently and remotely: Self-motivated and efficient in managing tasks without direct supervision.
• Experience in managing and nurturing client relationships: Proven track record of building and maintaining long-term client relationships.
• Strong problem-solving, organizational, and project management skills: Expertise in resolving issues, organizing tasks, and managing projects effectively.
• Familiarity with CRM software and tools: Proficient in using CRM systems to manage client data and interactions.
• Experience in the recruitment industry would be advantageous; however, it is not essential.

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.