Assistant Restaurant Manager

We are inviting applications for full time Assistant Restaurant Manager position who have knowledge and experience in food service and wine service with an eye for 5*detail.

Scope and General Purpose of Role

Scope: The Falls Restaurant service (breakfast, lunch, dinner, private events dinners in falls), afternoon lounge food service including afternoon tea service, room service, WPCC private dining, private dining.

To oversee and ensure the provision of friendly and efficient service as rostered for breakfast, lunch and dinner service and exclusive use event dinners in the Falls Restaurant, room service, afternoon tea service and afternoon food service in the lounges, WPCC lunch and dinner event services, in a clean and hygienic environment, ensuring that all staff comply with hotel and legal legislation.

To manage the department effectively, to consistently achieve the highest safety and hygiene and operational standards. To maintain a high standard of customer care and customer relations. To operate an effective, efficient department by a well-trained staff.

The Falls Assistant Restaurant Manager is responsible for managing the team as rostered which can incude; breakfast, lunch, dinner, room service, afternoon tea and afternoon lounge food service, private dining and private events and WPCC.

Reporting To: Restaurant Director

Responsible For:

• Breakfast, lunch, lounge, afternoon tea, dinner, room service and standards when on duty.
• Oversee supervisors and team members on duty during shift.
• Breakfast, lunch, lounge and dinner items stocks and stock management of those items
• Staff communication and training for breakfast, lunch, lounge, afternoon tea, private dinning, events, dinner service and room service
• Customer service and the guest experience and satisfaction while on duty
• To organise the efficient operation of the team on your shift.
• All HACCP protocols for service and in still room area including fridge temperature and perishables labelling while on duty.
• To take direction and work with the Restaurant Director in regard to all aspects of the role.
• To report to the Restaurant Director on individual and team performance and issues
• Checking ahead for any changes in bookings, occupancy etc and ensure that adequate staffing has been scheduled by the Restaurant Director and communicate and/or request for changes if requried.
• Supporing and coaching the team on duty.
• Ensure that team is taking breaks in a timely manner during shift and in line with hotel and statutory regulations

The core competencies required to deliver on the role objectives are:

• Teamwork
• Problem solving ability
• Planning & Organising
• Strategic Thinking
• Financial thinking
• Leadership & leading for results
• Effective communications
• The development of a customer service focus- the internal customer
• Self-Motivated
• Show initiatives
• Enthusiasm/focus
• Managing Standards.

The place

Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.

Should you like to apply for this position please email your cv to **************************