Customer Service Advisor

Capita Ireland are recruiting Customer Service Advisors to join our team, working on a hybrid basis from your home and also our offices in Little Island. As part of the hybrid model, post training you will work 2 days in office and the remainder of you shift day's from home. You’ll join a small, friendly and dedicated team to support our clients customers with general enquiries and ensure a positive impression and proactive service is provided at all times. On Day 1 you will complete induction and set up systems at our office in Little Island. During training, you will work 2 days per week in the office and the remainder of your scheduled training time at home, therefore it is key that you are able to commute easily to our office. You'll work across Monday to Saturday between the hours of 8am to 8pm (M-F) & 9am to 5.30pm Saturday, 37.5 hours per week. The address for our office is: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50 please ensure you are able to commute to our office before applying.

Job Description

What you’ll be doing: 

• Handle a high number of customer queries via telephone
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for: 

• Previous experience working in similar environment
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you? 

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. 

• €24,765 per annum basic salary, + OTE of €6,000 per annum through sales related bonus
• 20 days holidays plus the opportunity to purchase additional leave
• access to Wrkit – giving you access to lifestyle savings, & discounts
• cost of eyecare vouchers for eye examinations and money towards glasses if required
• access to Capita pension scheme
• access to Employee Assistance Programme
• life Assurance Benefit
• cycle2work scheme….and plenty more

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.