Customer Service Agent German speaking desk

Role:Customer service agent

Salary:€27K p/a + bonus (circa €2000+), benefits (AL, healthcare insurance, free car park) 

Relocation:up to €1450

Location:Limerick, Ireland

Work model: Hybrid (morning and afternoon shifts including weekends on a rotating basis) 

Are you passionate about providing exceptional customer service? Do you have great communication and problem-solving skills? If so, we have an exciting opportunity for you to join our Client as a Customer Service Agent. As a Customer Service Agent, you will be the first point of contact for our customers, assisting them with inquiries and resolving any issues they may have. Your friendly and positive attitude will ensure that our customers have a great experience with our company.

Responsibilities:

Serve as the main point of contact for customers, providing excellent service and addressing inquiries promptly

Assist customers in placing orders, updating account information, and navigating our website

Resolve customer complaints or concerns in a professional and timely manner

Maintain accurate and detailed records of customer interactions and transactions

Collaborate with other team members and departments to ensure customer satisfaction

Stay up-to-date on company products, policies, and promotions

Proactively identify opportunities to upsell or cross-sell products and services to customers

Requirements:

High school diploma or equivalent

Previous customer service experience preferred

Excellent oral and written communication skills

Ability to multitask and prioritize in a fast-paced environment

Strong problem-solving and decision-making skills

Proficient in computer applications and navigation

Positive and energetic attitude with a genuine desire to help customers

Fluent in English and in German