Customer Service Specialist

Customer Service Specialist – Contract – Galway

Responsibilities:

• Communicate proactively with internal and external customers in a professional, positive and courteous manner
• Maintain and Monitor Multiple internal Inbox’s
• Review and maintain Field Safety Notices/Mandatory Notifications on a daily basis. 
• Responsible for initiating customer communication, Maintaining the Master database and generating follow ups and tracking all activity taken. 
• Keep Team Lead informed of all changes, issues and potential concerns of all open Field Safety Notices/Mandatory Notifications. 
• Work with others, i.e. Quality Team, Customer Service Stages and Management to ensure that accurate information is maintained and communicated on all relevant databases. 
• Responsible for following all CS SOPs in line with company’s QMS, and delivering an excellent customer experience.
• Other duties as assigned

Requirements

• Previous experience in customer service with strong administration skills.
• Proficient in MS Word, Excel and Outlook
• Effectively collaborate with others
• Work independently and on a team
• Work effectively in a fast-paced environment with shifting priorities

For a confidential discussion and more information on the role, please contact  Noeleen Stewart.