Customer Service & Support Administrator

• Type: Permanent
• Job #41544

Customer Service & Support Administrator

At IMS we are dedicated to Customer Experience and Satisfaction. If you enjoy offering the highest levels of Customer Service, understand what it takes to do that and have great organisational skills we would love the hear from you.
Based at our Sandyford, Dublin 18 facility, we are seeking to recruit an experienced Customer Service & Support Administrator to join our team.

The Role

• To provide a highest levels of Customer Service and Support to both a pre-determined range of account and new business.
• To provide administrative support to our Field Sales Personnel, resulting in achieving sales objectives and satisfied customers.
• Maintain and update local and online systems. Managing customer lists, product lists and databases.
• Maintain contact with existing customers and develop new business via telephone, online and on-site meetings.

Main Duties and Responsibilities

To work with customers ensuring that enquiries, orders and any other requests are promptly and effectively actioned to the full satisfaction of the customer.  This will require good communication, internally with the various departments and externally with customers and other partners as required.

Key Objectives

• To ensure that specific requests from customers directly or indirectly are responded to in professional and timely fashion.
• Processing and management of customer order and invoice flow.
• To follow through to satisfactory conclusions any request for information or product, and to record these processes for traceability.
• To ensure that the Company optimises its potential when dealing with the customer and by doing so, assist in achieving company sales targets.
• To help promote the Company as an efficient and professional operation through good, positive communication.
• To work with other departments as appropriate so as to ensure that our customers’ requirements are fully satisfied.
• To support field sales personnel with the administration of existing and new accounts.
• Maintain company online presence – website, social media and online stores.
• Manage online system – add/remove/update products, process orders, manage online payments.
• Manage targeted email marketing campaigns as required.
• Regular Courtesy and Sales calls to both new and existing customers

Essential Skills required

• The company operates with an enterprise MRP system and the CRM system is Salesforce. Good PC skills are a must especially a knowledge of MS Office to include Excel and Outlook
• Excellent telephone manner
• Excellent written communication skills
• Excellent interpersonal skills
• Experience of e-commerce an advantage although training will be provided.
• Ability to prioritise
• Ability to work under pressure and on own initiative
• Ability to work in a team.
• Customer Service / commercial environment experience an advantage.
• Graphics and design an advantage.

To be considered apply today or call Shane Hanrahan on
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

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