Feature Activation Specialist UK&I

The Opportunity

Phorest powers 10,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing fast and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

What you’ll do:

Pay

• Project lead for attachment of Pay Features with new clients

• Assisting salons in the set-up of their Phorest Pay terminal device

• Supporting existing Pay customers with their technical and commercial queries

• Ensuring seamless and successful onboarding for new Pay customers in UK and Ireland

• Building out processes to support our new Pay solution(s)

• Tracking and monitoring of all logistics in relation to PhorestPay Terminals, as well as ensuring a consistent experience for all clients

• Develop best-in-class logistical tracking processes, verified and signed off by leadership

Branded App

• You will be responsible for all aspects of Phorest’s Salon Branded App, assisting clients with the initial set-up, build, training, launch & adoption of Branded App features and benefits

• Manage internal requirements for Branded App setup

• Work as part of the Onboarding team supporting Onboarding Specialists in day-to-day hardware needs, branded app support and setup

• Work across support, grow and sales teams to ensure consistency in Salon Branded App communications and processes

• Train teams on the Salon Branded App and Hardware requirements/needs for new clients

• Monitor, review and report on the success of Salon Branded App Adoption

• Work with the Product team to reduce the manual overhead required to create the apps and communicate client needs/product requests

• Work with clients regarding hardware needs and provide consultations and training when needed

Change of Ownerships (COO):

• You will be responsible for any change of ownerships, communicating with clients regarding this and the required paperwork.

• Manage the process of COO from the initial typeform until the process is fully complete.

• Working with other departments (Grow, Finance, Phorest Pay) to ensure the COO is successfully completed and handed over to the correct department once completed.

• Work closely with the Onboaridng team to ensure a seamless and successful COO onboarding.

• Take responsibility for any training required by the new owner and ensure all features are set up and activated on the COO account.

• You will also be required to help the Onboaring team with any business splits / business merges and re-activations.

Who you are:

• Are highly organized, good at prioritizing and juggling multiple work streams

• Are customer focused with a great product and process knowledge

• Are proactive in how you communicate and responsive to incoming requests

• Ask incisive questions and are comfortable discussing complex customer requirements

• Have strong empathy, resilience and emotional intelligence

• Own the point of escalation & provide action-based solutions to clients

• Build great internal relationships that support a stellar customer experience around the Salon Branded App & Phorest Pay terminals

Benefits

Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

️We supportthe women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

We care for your family and provide Enhanced Maternity and Paternity Benefits.

We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programsand provide access tomany online resources including LinkedIn learning.

Moving house? Phorest employees get 3 moving days.

We don’t believe in formal dress codes. We prefer things casual.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.