Food & Beverage Supervisor

As a Food & Beverage Supervisor at Cliff House Hotel, you will be responsible for overseeing and coordinating the daily operations of our food and beverage outlets.

This role requires exceptional leadership skills, a keen eye for detail, and a passion for delivering 5 star quality services.

You will work closely with the management team to ensure that guests receive a memorable dining experience while maintaining the highest standards of efficiency and professionalism.

Main Responsibilities

• To ensure that the day to day running of The Bar Restaurant operates in an efficient and professional manner with a high level of guest satisfaction.
• Assist the Bar Supervisors to manage the bar floor operations to maximize customer satisfaction and revenue.
• Build effective relationships with all guests and handle their feedback in a positive and professional manner.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Supervise servers / bartenders and provide training and coaching to uplift their service skills and product knowledge.
• Observe performance and encourage improvement where necessary
• Ensure staffing levels are accurate based on hotel and bar restaurant business level
• Remain calm and alert, especially during emergency situation and/or busy periods, serving as a role model for the staff and other hotel employees.
• Use computer to accurately charge customers, create forecast and revenue reports, update the rosters, check the daily attendance and write correspondence.
• Maintain the highest standard of restaurant / bar hygiene and safety requirements.