Inside Sales & Customer Service Manager – Mallow, Cork - Immediate Start

We are searching for an experienced Inside Sales & Customer Service Manager – Mallow, Cork to join our exceptional team at Excel Recruitment in Cork County Cork
Growing your career as a Full Time Inside Sales & Customer Service Manager – Mallow, Cork is an amazing opportunity to develop excellent skills.
If you are strong in presentation, adaptability and have the right experience for the job, then apply for the position of Inside Sales & Customer Service Manager – Mallow, Cork at Excel Recruitment today!

Inside Sales & Customer Service Manager – Mallow, CorkMy client a leading provider of feeds, fertilisers, and other products are a well-known agricultural business supplying farmers nationwide.They are looking for an experienced manager to oversee an inside sales and customer service team in their Mallow head office.The ideal candidate will be a strong people manager with five years’ experience in a similar sales and service environment – a background in agri though not essential would be highly beneficial.You will have experience in using a CRM with the ability to analyse dashboards and create reports.You will also be strong in business development and running sales campaigns.Reporting to Head of Commercial you will also liaise and work closely with other areas of the business such as the field sales team, marketing, procurement, and finance.Salary & Package: Up to €55k salary but may be negotiable, 20% Bonus, Pension Contribution, €200 towards Health Insurance, 22 days holidays, Paternity/Maternity leave.Responsibilities for the Sales & Customer Service ManagerAnalyse and evaluate sales trends to identify gaps and potential for new business salesEnsure that all existing and potential customers are contacted regularly in a timely and efficient manner.Support the development of an unrivalled customer service experience/customer centric approach to all customers through Inside Sales and Field & Retail Sales team collaborative approachesParticipate in the development of strategies for the further expansion of sales of the widest possible range of company products to all existing and potential customers which form part of the annual budgeting processLead and support the ongoing implementation, reporting, technical development, and training of CRM functionality across the teamDevelop proficiency in campaign management and reporting including market share within team and across teamsDevelop and report relevant CRM reporting suites for managers in the businessProactively lead and manage the customer feedback process across the businessEnsure all CRM activities are prioritised, co- ordinated and tracked across teamsIdentify and implement new initiatives in relation to providing an improved and unparalleled customer experience including ensuring adequate call & campaign rate across customers and teamsSupport the ongoing development and support of online platforms such as our Customer Portal GatewayPresent and report on up-to-date data on all sales, performance, and market issues at the weekly meetings.Assist in leading by example in terms of professionalism, commitment, and customer focus, ensuring the team are fully trained, competent, and developed in their roleEngage in performance management as required and learning & development initiatives for team members to meet current and future business requirements.Provide timely performance feedback to team members on an ad hoc and scheduled basis as and when required to ensure key service areas are kept to high standardsOversee team rotas, forecast staffing requirements & ensure regulatory compliance including Organisation of Working Time Act as and when required.Liaise with HR on team recruitment, selection and succession planning as required.Promote good industrial relations by engaging fully with all agreed processes and communicate effectively with team.

Benefits of working as a Inside Sales & Customer Service Manager – Mallow, Cork in Cork County Cork:

● Learning opportunities
● Advancement opportunities
● Attractive package