Junior Credit Control Support Specialist

Junior Credit Control Support Specialist

• Swords, County Dublin, Ireland
• Permanent, Full time

Who We Are

OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month.Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries.Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres.As our clients’ single source partner for infor

OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month.Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries.Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres.As our clients’ single source partner for infor Show more

Skills and attributes

• Experience with Customer Facing Roles
• Proficiency in Microsoft Office
• Time Management

Description

The Role: 

Primary purpose of the role is to support the credit control team with administrative and transactional tasks, to prompt timely payment of invoices and recovery of overdue balances. Clients will span multiple lines of business, vertical and segment. Within your role it is vital to maintain accurate customer information and correspondence history within the required systems of record. Day to day activities will include communication across a variety of channels, issuing receivables documentation, requesting remittances, maintaining purchase order information, and dealing with simple client queries or disputes. Collaboration across multiple functions and stakeholders will play a key part in achieving personal targets and overall business outcomes of reducing overdue debt and improving client payment days.

Key Responsibilities

· Resolving client queries and effective case management within our CRM.

· Supporting the generation and distribution of collections communications
schedule such as Copy Invoices Statements, Dunning Letters, Final Demands and
Legal collections efforts.

· Supporting the submission and processing of adjustment requests such as credit notes, refunds and manual invoices.

· Supporting regular internal and external audits ensuring timely submission of back up information such as copy invoices, remittances, payment history.

· Taking inbound calls and providing 1st line support to client queries.

· Responding to client information requests, preparing statements, client status reports and other

· relevant information as required.

· Obtaining remittance information to support prompt accurate payment matching within our

· Effective master data management across all systems of record including but not limited to:

o Contact Information.

o Classification and Segmentation of Clients.

o Inbound and Outbound Correspondence.

o Payment Plans, Promise of Payment, Pre-Payments.

o Non-Payment and Payment behaviour profile codes.

· A continuous improvement and customer focused mind-set, always striving to deliver an excellent internal and external client experience.

· To be a team player, working and communicating across peers and colleagues to exchange

· knowledge, experience, and improved ways of working.

· Contribute to key business initiatives and campaigns as required from time to time.

· Adhere to all group standard operating procedures and policies.

· Undertake regular internal compliance and skill-based training programs such as GDPR, AntiBribery and Health and Safety.

· Compliance with all applicable internal and external business and regulatory requirements.

· Any other additional duties as deemed necessary to support the business.

Candidate Requirements:

· Experience in customer facing roles, in a face to face or call centre environment preferred, but not essential.

· Always maintaining professional conduct and courteous workplace relations.

· Excellent communication skills (written and verbal) and a professional and cool negotiation manner.

· Sound numeracy skill and an understanding of the transactions of billing, payments, and allocations preferable.

· Ability to work independently, as part of a team, and ability to work collaboratively with crossfunctional teams and across all levels.

· Strong time management skills to aid effective prioritisation of day-to-day task and meetkey

· deadlines and service levels.

· Excellent quality of work, to aid success against personal and business key performance objectives.

· Ability to work in a high paced, evolving business and working environment.

· Competent IT skill: proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn and adapt to new IT systems

The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment.

The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment.

OASIS is an equal opportunities employer.

The Company confirm that our legitimate interests comply with GDPR and data protection.

When we require external assistance with our vacancies, we will reach out to our PSL supply chain.

Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL.

Please do not contact individual hiring managers.

Paid Time-Off for Vacation and Sick Days

OASIS Group is an Equal Opportunity Employer