Microsoft Dynamics

Description

Microsoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses.

Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast. We employ over 95 staff across our offices delivering full Microsoft Dynamics 365 ERP and CRM implementation and support services to over 300 customers. Our customers include leading distribution and manufacturing companies, service focused organisations and public sector.

Due to the ongoing expansion of our Dynamics and Power Platform Practice we are looking to recruit an experienced Dynamics 365 Support Consultant to service both our existing client base and new customer implementations within the geographic focus of the Republic of Ireland.

Customer service is vital to our success and the first level of support to our clients in Ireland is provided by the Software Support Team based in Dublin.

The Role

The role will include the following responsibilities:

• Responding to customer support queries, logged via our on-line customer portal support system and by telephone.
• Taking ownership of support issues and managing them through to closure
• Research issues, implement fixes & document case resolution
• Manage and prioritise support tickets to meet agreed Service Level Agreements
• Keeping the customer informed as to the progress of the ticket
• Escalate queries to Development & Business Consultants as required
• Applying accounting and business process knowledge to resolve client’s queries
• Support strong customer relationship management
• Support project delivery team with Quality Assurance activities and transition of project to ongoing support post go live.

Essential Experience

• 1-2 years of experience in application support, especially ERP / CRM software.
• Experience as a software tester, including the ability to conduct functional testing, write and execute test scripts and write bug reports
• Experience using CRM software such as Dynamics 365
• Experience with Azure DevOps
• Familiarity with Agile methodologies

Desired Experience

• Qualification in Computer Science/Business Information Systems, or a comparable qualification with the corresponding professional experience.
• Experience working with or implementing Dynamics 365 or other ERP/Financial software application.
• Knowledge of Power Automate, Workflows, API and Web Services.

Skills / Behavioural Competencies

• Excellent analytical and problem-solving skills
• Excellent communication skills
• Results focused; competitive drive and ability to work under pressure
• Ability to prioritise and multi-task within the role

Working Hours/Benefits

• May be required to work weekends and holidays on a rotating basis to provide support coverage.
• May be required to work outside of standard work hours.

What is offered to you?

A competitive salary will be offered according to experience.

Sysco also offers a range of other company benefits, including:

• Bonus structure.
• Pension scheme
• Work-related training and learning with the goal of obtaining relevant Microsoft Certifications.
• Career progression will be encouraged into more senior support, development, or consultancy position within the company.
• Travel offerings via Taxsaver and Bike to Work Schemes.
• Regular social evenings/outings.